Case Studies

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Case Studies

Case Studies - Giving back to the community

Throughout the year Grainger staff volunteer their time to help support local community projects. One such project was at the Moor Pool Estate in Birmingham.

Throughout the year Grainger staff volunteer their time to help support local community projects. One such project was at the Moor Pool Estate in Birmingham. In spring 2014 Grainger sold what used to be a builders yard to the Moor Pool Heritage Trust, (a local community charity) who plan to turn the site into a community garden and outdoor classroom for local residents to enjoy. To help the Trust start the project staff from Grainger’s Birmingham office and Kier volunteered for a day to clear the yard of all the old building materials and overgrowing weeds and shrubs making the site ready for landscaping.

Case Studies - Implementing a portfolio-wide Property Conditions Assessment Programme

This ambitious programme of work is being carried out to assess all of Grainger’s properties against a wide range of criteria. 

This ambitious programme of work is being carried out to assess all of Grainger’s properties against a wide range of criteria.  This will enable improvements to the stock, including EPC upgrades and other sustainability improvements, to be achieved in the most cost effective manner possible.  In 2014, the assessments were commenced, and for next year the focus will be on using the data gathered to plan future activity.

Case Studies - Charity fundraising for Oxfam

In May 2014, 16 members of Grainger staff embarked on the challenge of walking 100km in under 30 hours to raise money for Oxfam.

In May 2014, 16 members of Grainger staff embarked on the challenge of walking 100km in under 30 hours to raise money for Oxfam. The challenge, asks teams of four to walk through the mountains, moorlands and fells of the Yorkshire Dales continuously to complete the challenge in less than 30 hours. Through sponsorship and fundraising events the Grainger teams successfully raised over £8500 for Oxfam.

Case Studies - Measuring and reporting GHG emissions with our suppliers

As part of Grainger’s long term partnership with Kier, Scope 3 emissions data is being collected and reported through the CDP and other channels.

As part of Grainger’s long term partnership with Kier, Scope 3 emissions data is being collected and reported through the CDP and other channels. Scope 3 emissions are those indirectly related to our operations, such as from our customers or in this case, our supply chain.   Some companies are not yet able to report these emissions, however, our approach to CR goes beyond our own operations to ensure the resilience of our supply chain.  The engagement with Kier is one example of this and means that we are accurately reporting emissions from Kier’s depots, their vehicles used to carry out repairs on Grainger properties and even from Kier staff based in our own offices.

For 2015, a target to reduce these emissions will be identified, which will further expand the accuracy of our carbon reporting and also drive efficient delivery of our repairs.

Case Studies - Improving the efficiency of our properties

Grainger have actively pursued a programme of building fabric upgrades under the Government ECO scheme.  To date 337 properties have benefitted from these works, including loft insulation on 277 properties in the Walworth Estate, London and boiler replacements in properties in Newcastle, York and Liverpool.

Grainger have actively pursued a programme of building fabric upgrades under the Government ECO scheme.  To date 337 properties have benefitted from these works, including loft insulation on 277 properties in the Walworth Estate, London and boiler replacements in properties in Newcastle, York and Liverpool.

We have also pioneered the use of smart meters on our GRIP portfolio in partnership with the Smart Meter Delivery Body, achieving 69.5% coverage of our sites, ahead of the Government’s target for all properties to have smart meters installed by 2020.

As well as improving the quality of our homes for our tenants and helping to implement Government policy, these case studies also helped to improve our score under GRESB, demonstrating the link between practical improvements in sustainability and investor benchmarks such as GRESB.

Case Studies - Working in partnership to make the tenant experience a great one

In 2013, we launched a ten year partnership with Kier to deliver repairs and maintenance services throughout the UK and we will monitor performance through sustainability and customer satisfaction KPIs.

In 2013, we launched a ten year partnership with Kier to deliver repairs and maintenance services throughout the UK and we will monitor performance through sustainability and customer satisfaction KPIs. Our partnership will deliver measurable benefits to customers by:

Kier promises:

  • We will do what we say we will    
  • Be friendly, polite and professional

  • Do a high quality job

  • Carry out satisfaction surveys and improve the service based on tenant feedback

A selection of the key performance indicators that Kier and Grainger will regularly monitor and seek to improve:

  • Resident satisfaction scores    
  • % of repairs complete on first visit

  • % of emergency repairs attended within 4 hours

  • Whole life performance of assets

Going forward we are working with Kier to set carbon emissions reduction targets for the delivery of repairs and maintenance services.

Case Studies - Improving access to career opportunities in the property sector

In partnership with Northumbria University School of the Built and Natural Environment, we have developed a programme of learning designed to engage students in understanding the range of career opportunities available in the ‘Property’ sector.

In partnership with Northumbria University School of the Built and Natural Environment, we have developed a programme of learning designed to engage students in understanding the range of career opportunities available in the ‘Property’ sector. This year we are piloting our programme with a number of students and measure results with the intention to roll the programme out in other regions in the future. Through sharing our expertise with students that may become Grainger employees in the future, we hope to build mutually beneficial, long-term relationships with young people in our local communities.

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